ADMITTING
MISTAKES
Benefits of Admitting Mistakes:
- It demonstrates your courage
- It demonstrates your humanity
- It engenders more trusting relationships
- It creates greater organisational value
Admitting Mistakes Expressions :
- I’m sorry. It’s my fault.
- You’re right. I’m fully responsible for this matter.
- I admit what I’ve done is wrong.
- I realize I’ve made mistakes.
- Yes, I take the blame.
- It’s my mistakes. Forgive me.
- It shouldn’t be like this. Forgive me.
- I never intended it that way
Respond a Admit of Mistake :
- Don’t mention it.
- That would be okay
- Just take it easy
- Let it go.
- Forget it.
- That’s fine.
- I give you sorry.
- It doesn’t matter for me.
MAKING PROMISES
Before make a Promise :
- Think about the promise before you make it
- Be honest about your capabilities
- Talk about the promise with another person
- Watch the things that you promised
- Keep your mouth shut
Making Promises Expressions :
- I swear.
- I promise.
- Trust me, I can.
- I will pick you up.
- I assure you that I will return it on time
- I won’t go, I swear to stay here.
- I swear I will not let you down.
- Don’t worry, I’ll see you before I leave.
Respond a Promise :
- Thank you.
- I believe you.
- Let me be assured.
- Okay.
- Just let the time to answer.
- I wish you can keep on your promise
- I’ll wait for you.
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